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Aroha Nails and Beauty

Peaceful, private, professional. Invest in you and trust in me...

Nails, Waxing, Beauty Treatments, Massage

Home > FAQ

How do I book an appointment?

To make an appointment, simply call 021 343 445 or email [email protected]  and let us know your name, preferred date and time and indicate all services that you like to do.

All appointments are pre-allocated a time according to the service(s) requested during the booking of appointment. So do indicate your preferred services to avoid disappointment!

We can't wait to serve you in our nail spa!


What is your cancellation policy?

If you have to cancel your appointment, please kindly inform us at least 24 hours prior to your scheduled appointment. This provides us with ample time to offer your appointment slot to another customer. Failure to do so will be subjected to a cancellation fee.


What happens if I'm late for my appointment?

If you arrive more than 10 minutes later than your scheduled appointment, please note that you may risk having your appointment shortened, rescheduled or cancelled. In the event of a late arrival, we may not be able to carry out the complete nail care treatment, you will however still be charged for the full value of the treatment that was made at the time of booking.

It is priority is to serve our clients on time so that they will not be delayed for their next planned event.


What payment methods do you accept?

We accept eftpos,cash or bank deposit.


Do you use an electric file or drill?

No, I don’t. I was taught to buff and file all nails and nail enhancements using a standard hand-held file or buffer. This may take a little longer than using an e-file, but I find it gives me more control over how much I am filing or buffing off, thereby reducing the risk of damaging your natural nail. If you have really thin, paper-like nails, it could be because your nail technician is buffing or filing away too much of your natural nail during prep or removal of your enhancements.


Are the products and treatments you offer really safer than other salons?

Unlike other nail salons, we are committed to curating products that are safer for our customers, nail technicians and even for our environment! Hence, we try our best to source for safer products that are least one of the following – less-toxic, breathable, natural and organic. All our services are carried out with strict sanitation procedures, including all equipment used. Not all salons are created equal.


Why are SNS dip nails better for you?

Compared to gel and classic nail polishes, dip nails are a lot quicker of a process than gel. The dip treatment provides a thicker level of protection to natural nails, and it typically lasts three to four weeks, whereas normal polish last one to two weeks


Will having enhancements ruin your nails?

No. The only time enhancements will damage the natural nail is if the nail is incorrectly prepped, or the product is incorrectly removed. Acrylic has to be soaked off and not popped off. When this is done properly, the acrylic becomes soft and t​he bond holding it onto the nail loosens, allowing it to separate without damaging your natural nails. If your nail technician is ripping or popping off your acrylics, they will be taking off a few layers of your natural nail with the acrylic, which will lead to nail damage.​


Does having enhancements hurt?

No, nail enhancements should never hurt! If they do and you’ve had tips applied under them, it’s probably because the tips have been incorrectly sized and are too large or too small for your natural nail shape. This will cause unnecessary pressure on your natural nail, as the glued on tip will be forcing the natural nail into a different shape.​


For More Information and Questions, Call Us On

021 343 445